The Seller shall not be liable to the Buyer for any shortages in quantity delivered, damage or loss, or any defects in the products unless the Buyer notifies the Seller in writing within three (3) days of receipt of the goods. The notification must include the name and address of the Buyer; the quantity and description of the goods; and the invoice number and date of relevant invoice. Where liability is accepted, the only obligation of the Seller shall be, at its option, to make good any shortage or non-delivery and / or replace any good found to be damaged or defective and / or refund the cost of any such goods by a credit note.

If goods have been ordered in error the Buyer must request an authorization form from the Seller to return the goods. No goods will be accepted as a return without a pre-authorization number. Goods must be returned within 7 days of receipt, unused and in their original packaging. The Seller accepts no responsibility for lost parcels without a confirmation of the dispatch of the parcel to the Seller.

If goods have been ordered in error, the Buyer must pay for the return. If goods are being returned because they are faulty or damaged, the Seller will pay for the return.